Frequently Asked Questions

Modern Home

Modern Home is an online departmental store carrying a large number of quality brands.

At Modern Home, we strive to only bring in quality brands that are sure to improve your daily quality of life.

At Modern Home, we conduct quality checks on all the brands! You can be rest assured that the products sold have to meet our strict standards and are of great quality.

We even provide our very own Modern Care warranty for all products purchased through us.

Modern Home is located at 152 Paya Lebar Rd, #01-01 Citipoint @ Paya Lebar, Singapore 409020.

We're a short 5 minutes walk away from Macpherson mrt!

Modern Care is our guarantee to you that we only sell products of the highest quality.

All products purchased under Modern Home will be covered by our Modern Care services which includes an additional 6 month warranty on top of any brand warranty.


All orders will be processed and delivered to the Singapore customers within the next 3-5 working days after the order is confirmed.

For our Malaysian customers, do check your tracking order slip as delivery duration depends on which region of Malaysia your delivery address is at.

Delivery delays can occasionally occur. If you failed to receive your order, please let us know by email ( or by phone (+65-6289-6515).

A customer service representative will locate your order and inform you of next steps.

If you wish to make changes to an order you've already placed, please let us know by email ( or by phone (+65-6289-6515) as soon as possible.

Unfortunately, once an order has left our warehouse, there cannot be any changes made to the order. If you want to cancel or change your order, please contact us immediately.


We currently accept any credit or debit card payment from Visa, Mastercard, Union Pay and American Express. We also accept Apple and Google pay! If you're looking for instalment options, Atome and Shopback is also available.

Modern Home uses Shopify Payments as our main payment gateway. Shopify Payments is one of the most secure payment processors available.

Shopify uses 128-bit SSL encryption technology to protect your customers' information during checkout. They also use Fraud Defender, which helps prevent fraudulent transactions in your store.

If you pay via credit card or PayPal, your order confirmation should indicate that payment has been completed.


All items at Modern Home are shipped from our local warehouses in Singapore, ensuring efficient and reliable delivery for our valued customers.

We currently ship to the whole of Singapore and Malaysia!

For international orders, do drop us a message.

The delivery fee is SGD$5, however, we're currently running a free delivery promotion for a minimum spend of SGD$50!

For our dear malaysian friends, the delivery fee is SGD$20, with free delivery provided for orders above SGD$150.

Once your order is shipped, we send you a confirmation email which—for tracked services—contains the tracking number and a link to the tracking website for the shipping service.


Oh dear! We are so sorry that the item didn’t reach you in a good condition. But no worries, just send us an email to and our customer team will arrange a replacement accordingly.

Oh dear! We are so sorry that the order has encountered some issues. But no worries, just send us an email to and our customer team will arrange accordingly.

Requesting for a refund or exchange is simple! Simply send us an email with your (1) order number, (2) image of product, and (3) reason for returning to, and leave the rest to us.

Our friendly customer support team will contact you directly. Once we receive your return, the refund will take 7-14 days to process and credited directly back to your original payment method.


At Modern Home we want the best for our customer, we cover any manufacturing defects for all products that is sold in Modern Home.

Modern Home offers a 6 months warranty for all products purchased through us!

For products that already have brand warranties, the 6 months will act as an extended warranty on top of the brand warranty.

Unfortunately, if you did not purchase from our Modern Home shops, you're not qualified for our additional 6 months warranty.

Pro tip: If you're looking for products, check if Modern Home has it too! Don't miss out on the free warranty next time!


Feel free to drop down to our showroom at 152 Paya Lebar Road, #01-01.

However, do give us a call or drop us an email about which item you're interested in to check if the item is in stock!

We have a great aftersales team! In the event where you face any difficulties using any of the products, just drop us a call or an email and we'll be more than happy to guide you along!

We only carry products from brands that have been cleared by our own in house quality assurance team.

The products we carry are sure to be of quality. To back this, we provide an additional 6 months warranty to all products for any product manufacturing defects.